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Genie’s Therapeutics has a 100% money-back guarantee if you are not completely satisfied. If you are not happy with our Hemp Signature Blend within 30 days, we will provide you a refund with no exceptions.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to Genie’s Therapeutics.

Once your refund request is received and processed, you will be notified of your refund.

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at moneybackguarantee@geniestherapeutics.com.

Sale items

Sale items may be refunded at the purchase price.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moneybackguarantee@geniestherapeutics.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once your return is processed, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at moneybackguarantee@geniestherapeutics.com for questions related to refunds.

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